Volaris Airlines is a Mexican ultra-low-cost carrier that offers flights to destinations throughout North and Central America, as well as select destinations in Europe. The airline’s cancellation policy is designed to provide flexibility and convenience for passengers who need to cancel or change their flight reservations.
In terms of cancelling a flight, Volaris allows cancellations for refundable and non-refundable tickets. However, the fee and refund process may vary depending on the type of ticket you have purchased. Non-refundable tickets cannot be refunded, but can be used as a credit for future travel within a certain timeframe. Refundable tickets can be fully refunded, but there may be a cancellation fee applied.
If the passenger needs to change their flight, Volaris allows for changes for a fee, except for certain cases such as flight cancellations, schedule changes, and significant delays. In these cases, the airline will work with the passenger to either rebook them on the next available flight or issue a refund.
It’s important to note that Volaris Airlines has a strict policy regarding no-shows, if a passenger doesn’t show up to their flight, they will not be eligible for any refund or future travel credit.
Volaris also offers a loyalty program called Volaris Club, which allows passengers to earn points for each flight they take, which can be redeemed for future flights, upgrades, and other perks. If a passenger has a Volaris Club membership and need to cancel their flight, the Volaris Club points will be returned to the member’s account for future use, except for certain cases such as flight cancellations, schedule changes and significant delays.
When a passenger needs to make a cancellation or change, it is important that they contact the Volaris Airlines customer service department directly. The customer service representative will be able to provide more specific information about the fees and refund process that apply to the passenger’s specific reservation.
In conclusion, Volaris Airlines cancellation policy offers flexibility for passengers to cancel or change their flight reservation, with the refund or credit process vary depending on the type of ticket purchased. The airline also has a strict policy on no-shows and has a loyalty program that allows members to redeem points for future flights and perks. It is important for passengers to familiarize themselves with the Volaris Airlines cancellation policy and to contact the customer service department directly when making a cancellation or change to a reservation.